Refund & Return Policy
At Insulate Building(H & D Building Solutions , Sirsi), we strive to provide our customers with the highest quality soundproofing and insulation materials. Due to the size of these products, the courier charges can often be quite high, and sometimes they can even exceed the cost of the item itself. As a result, we regret that we cannot offer a general return or refund policy for these products.
However, we understand that unforeseen circumstances can sometimes arise, and if a customer receives a damaged product, or if there is an error on our part, we will work with them on a case-by-case basis to find a satisfactory solution. In these cases, we encourage customers to contact us immediately at sales@insulatebuilding.com to report the issue and request a refund or replacement.
Please note that in order for us to process a return or refund, we may require photographic evidence of any damage or defects in the product. We also reserve the right to inspect the item in person or through a third-party inspection service before issuing a refund or replacement.
We strongly advise customers to carefully review the specifications and dimensions of our soundproofing and insulation materials before making a purchase. If you have any questions or concerns about a particular product, please do not hesitate to contact us prior to placing your order.
Cancellation Policy :
At Insulate Building, we strive to provide our customers with the highest quality soundproofing and insulation materials. We understand that sometimes circumstances arise that may require you to cancel an order, but once an order has been dispatched, we are unable to cancel it. You can cancel the order by contacting insulate building directly before despatching items.
We encourage customers to carefully review their order details, including the product specifications, shipping address, and payment information, before submitting their order. Once an order is submitted and payment is processed, we immediately begin processing the order and preparing it for shipment.
Please note that we reserve the right to cancel an order for various reasons, including but not limited to product unavailability, suspected fraud, or errors in product or pricing information. If we need to cancel an order for any reason, we will notify you as soon as possible and issue a full refund for any payment that you have made.
Please note that we are not legally liable for any losses or damages that may result from our cancellation of an order.
Thank you for choosing Insulate Building for your soundproofing and insulation needs. We value your business and will do everything we can to ensure your satisfaction with our products and services.